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Max Marin Works

HELP · SOFTWARE · MERCH

What do you need right now?

One-time service: $50. Pay to start one-time technical support.

Submitting a ticket is free. Choose one-time service or a monthly support plan below.

UNDERSTAND THE PROBLEM — READ THE FULL GUIDE →

UNDERSTAND THE PROBLEM · OUR PROCESS

Question like Socrates. Stay curious like Einstein. What do we know, what are we assuming, and what evidence would change our minds?

  1. Define scope. Identify the symptom, who is affected, urgency, and what success means. Confirm the right skills, access, and time for the work.
  2. Start simple. Occam’s razor helps us test common causes first: power, connections, settings, permissions, and recent changes.
  3. Reproduce and isolate. Compare working and failing conditions. Test one part or variable at a time and record the result.
  4. Persist methodically. When the obvious answers fail, work through a bounded checklist of plausible causes. Do not repeat the same failed guess indefinitely.
  5. Agree, pay, and work. Pay $50 to start one-time technical support, or choose a monthly support plan.
  6. Verify together. Retest the original problem, explain the fix and recommendations, and confirm satisfaction. If you are dissatisfied before the call ends, we submit the refund through the payment provider before disconnecting; bank processing time can follow.

OPEN A TICKET →

VENDOR LOGIN

MONTHLY TECH SUPPORT · PAYPAL

Choose a plan to continue to PayPal. No software purchase required.

$20/month — Device Care
One registered device, monthly PC tune-up and peripheral support.

$25/month — Device Care + Support
One device, monthly tune-up, peripherals, installs and app upgrades; 9 AM–5 PM ET support.

$30/month — Protected Support
One device, monthly tune-up, peripherals, 9 AM–5 PM ET support and VPN/antivirus setup. First-month promotion: paid VPN and Malwarebytes licenses included for month one. Paid license renewals are separate after the promotional month.

$100/month — VIP Enterprise
Up to five devices, 9 AM–8 PM ET support, security setup and priority assistance.

Subscriptions renew monthly through PayPal. Review the selected plan and recurring-payment terms before subscribing.

GIVE BACK · OUR 50/50 PROMISE

After payment-processing fees, donations are split 50/50: half supports the selected cause and half supports our work.

Wildlife Conservation Network · UNCF / HBCUs · Feeding America · Good Sports

DONATE THROUGH PAYPAL — ONE-TIME, MONTHLY OR YEARLY

Have another cause in mind? Email us a suggestion.

Ticketing System of MF Doom

REPORT AN ISSUE

A ticket is your trackable request for help. Tell us what is broken, what you have tried, and what a successful fix looks like. We review the scope and price with you before paid work starts. OPEN A TICKET — no account needed. Include your email, desired timing, and budget (including $0).

UNDERSTAND THE PROBLEM

What do we know—and what are we only assuming? Follow the questions from Socrates and Einstein to Occam’s razor, hands-on diagnosis, and a fix we can verify together. UNDERSTAND THE PROBLEM →

RESOLVE COST-EFFECTIVELY

Fix what can be fixed. Use the backup when needed. Send the right replacement when that is the best answer. Approved vendor or employee login.

REQUEST AN ACCOUNT

Public reporting does not require an account. Accounts are only for approved vendors and employees authorized to accept, work, or resolve tickets. Request approved vendor access.

STAY CONNECTED

Prefer a full page? Open the ticket form.